Andrew Hume

 

I’ve been working in IT since 1989, over the years I’ve touched on many aspects of IT from programming on mainframes for Meat processing plants to advising BNZ on how best to invest in infrastructure to meet existing and future business demands.  Most of my experience over the years has been around building and supporting networks and servers for banks and finance company’s consisting of hundreds of servers providing services to thousands of users and computers on business critical systems, and this is what I do best.

Company’s worked for

BNZ, AMP, Fujitsu, DOC, BAT, Comtex, ACC, PWC, ASB and Alliance Group.

Positions held

Capacity manager, Midrange systems team leader, Senior infrastructure specialist, Senior server specialist, Network server & web services team leader, Infrastructure specialist, Senior network engineer, Network engineer, Specialist network backup engineer, IT support specialist, Analyst programmer and Systems administrator.

In 2001 I setup a Website development company (Curve Technology Limited), over the years I’ve used Curve on and off for Website development and IT contracting.  Over the last 2 years Curve has become a multifaceted computer services company supporting home and business in the Wairoa area.

Main Qualifications

  • CAPM (Certified Associate Project Manager) and registered member of NZ PMI, CAPM Number: 443640
  • ITIL V3 Foundation Certificate in IT Service Management
  • Forum / Advanced & CAP personal and leadership development with Landmark Education and many other in house development/leadership training with companies I have worked for over the years.
  • Microsoft Certified Systems Engineer (MCSE) in NT4 and various other Microsoft training.
  • DirXML for E-Directory identity management.
  • Various Programming Courses (Cobol, Linc, C++ …..)
  • Certificate in Business Computing (New Zealand, full time one-year course)

 

Employment history to date

 

BNZ (New Zealand)

Capacity Manager     April 2009 to Nov 2010

Responsibilities

  • Understanding the requirements of the business and the various decisions surrounding these requirements.
  • Weighing current infrastructure resources against plans for future projects.
  • Ensuring that there is adequate IT capacity to meet required levels of service and advise senior IT management in matching capacity and demand.
  • Plan, negotiate, and direct a variety of constituents within the organization in forecasting future capacity requirements.
  • Establishing standards, system monitoring, metrics, and ad hoc capacity audits.
  • Providing assessment and execution of existing tools and methodologies in the capacity planning space.
  • Developing and recommending new tools to improve capacity planning and performance management.
  • Act as a focal point for all capacity and performance issues and adjust plan accordingly.
  • Follow and use to the appropriate methodologies, standards and guidelines at all times.
  • Contribute to the identification of procedural and/or operational inefficiencies and assist in the development of new or revised procedures

 

BNZ (New Zealand)

Team leader – Midrange systems    Sept 2007 to March 2009

Responsibilities / Achievements (summarised)

  • Provide technology based services incorporating strategy, design,  development, delivery and maintenance of technological solutions to meet  business needs. responsibility for the delivery of infrastructure and business projects, including the implementation of new IBM IFL mainframe and Sun M5000 platforms running Red hat Linux 5 and Solaris 10 zones and containers respectively
  • Contribute directly to the strategic direction of the global Technology business
  • Oversee the coordination of technical team members to ensure timely specification, testing and implementation of quality systems
  • Develop realistic and appropriate performance standards
  • Lead and motivate team (10 FTE’s) members including modelling organisational behaviours; coaching/mentoring
  • Ensure career development and training needs of team are met

Hardware/Software

  • Various Sun, HP, IBM servers and HP, IBM Sans.
  • Solaris 6,7,8,9 and 10 Linux Red hat 4,5 and desktop

 

BNZ (New Zealand)

Senior Infrastructure Specialist (Contract)             July 2004 to Aug 2007

Responsibilities / Achievements

  • 3rd level Server Support in 2000/2003 Head Office environment (600+ servers)
  • Upgrading Active Directory from 2000 to 2003 native mode
  • Building and installing windows NT4/2000/2003 servers.
  • 3rd level Support and Maintenance of Active Directory.
  • Provided Expert advice and assistance with the design and implementation of Server build and Development environment (computer room).
  • Assisted in the Creation of new Naming standards & Processes for server/printer/directory/groups etc…
  • Advanced VB scripting (user migration, Active Directory maintenance, information gathering)
  • Involved in the implementation or Stage 2 of the Managed Desktop Environment project (rolling out XP to Head office 500+ clients).  Assisted with enhancement of and implementation of Stage3 MDE rollout (2000+ Head office clients)
  • Designed/Populated and oversaw the creation/implementation of a central server information Database.
  • Designed and oversaw the creation/implementation of a central notification Database for the sharing of absences outages and on call information for the various Support Teams.
  • Provided High level design and assistance with the security hardening of the Head office Active Directory (BNZNAG).
  • Currently working on the MDE Frontline Project, rolling out window 2003 and XP to the Branch environment (3000+ workstations).
  • Provided advice and mentoring for 2nd and 3rd level support staff.

Hardware/Software

  • Various Compaq/HP Server/Blades/Desktops/Laptops and EVA Sans.
  • Windows 2000/2003/XP Server & Desktop, Windows 2000 Cluster
  • Trend Micro Virus protection Suite, HP Insight Manager,  Arcserve 2000, Flash MX, VMWare ESX/GSX server & workstation, Wise package Studio, VB Scripting etc…

 

AMP Insurance (New Zealand)

Senior Server Specialist and then

Network, Server & WEB Services Team Leader      Aug 2002 to July 2004

Responsibilities / Achievements

  • Network, Server & WEB Services Team Leader (for 6 months managing 5 staff)
  • Project managed and involved in the implementation of the following
  • The in-source and consolidated 2 large externally hosted Website’s (8 servers)
  • Upgrading from NT4 for domains to Active Directory
  • Implementing a windows 2000 cluster for File & Print
  • Migrated & Restructured Users and User data from Netware to windows 2000 cluster.
  • Server Support in NT4/2000 & Netware 5.1/6 environment (120+ servers)
  • Involved in the design and set-up of Citrix FR3 Farm & rolling out 400+ thin clients running windows XP.
  • Also packaging applications as MSI & delivering via AD using Wise package Studio.
  • 2 Computer room Relocations (70+ servers)
  • Created new Naming standards & Processes for server/printer/directory/groups etc… This including the creation of a new automated electronic Directory access approval procedure.

Hardware/Software

  • Various Compaq/HP Server/Blades/Desktops/Laptops
  • Windows 2000/NT4/XP Server & Desktop, Windows 2000 Cluster, SNA
  • Trend Micro Virus protection Suite, HP Insight Manager,  Arcserve 2000, Flash MX, VMWare GSX server & workstation, Wise package Studio, VB Scripting etc…

 

Fujitsu  (New Zealand)

AMP Insurance

Infrastructure Specialist (contract) May to Aug 2002

  • Refer above for details.

 

Department of Conservation

Senior Network Engineer (Contract)           6-24 May 2002

  • Provided day-to-day assistance in a large NT/Citrix environment, with various hardware and software installations.

 

British-American Tobacco Limited (Contract)

Network Engineer (Contract)           Sept 2000 – May 2002

Responsibilities / Achievements

  • Network & Application support in NT4/2000 environment
  • Windows 95/NT 300+ Laptops & workstations.
  • Various Hardware & Software Rollouts.
  • Installation, Upgrade & Repair PC’s & Printers.
  • Data migration from NT4 domain to Active Directory
  • Setup of small intranet system (GENA2)
  • Setup, Maintain & Monitor daily backup (nationwide)

Hardware/Software

  • Various Compaq Server/Desktops/Laptops
  • Hubs, Switches & various other network equipment Etc.
  • Windows 2000/NT4 and 95, SQL 7 & 2000.
  • Microsoft Office, Lotus Notes 4.5, 4.6, McAfee AntiVirus, HP Openview, Arcserve 6.x, etc
  • Dreamweaver, Flash 5, IIS4

 

Comtex Group Ltd     (Contract via Lacey Lee)

ACC, Wellington

Specialist Network Backup Engineer           Mar 2000 – Sept 2000

Responsibilities / Achievements

  • Develop & Refine backup & restore standards.
  • Setup, Maintain & Monitor daily backup cycles.
  • Train & Assist Permanent backup engineer.
  • Recovery & Restoration of Servers/directories & files etc.
  • Create Procedures, Documentation & Audits process.
  • Developed & Implemented Vbasic routines & Access Database for Collection & Centralization of backup data.
  • Identifying & Escalating Potential problems.

Hardware/Software

  • Various Compaq Servers.
  • Various DAT, DLT Head & Tape changer units Etc.
  • Novel 4.11, 5.X. NT 4. Arcserve 6.X  for NetWare & NT
  • VBasic, MS Access, MS Project 98, GroupWise5 , Etc.

 

PricewaterhouseCoopers (PwC), Wellington

Network Engineer                             Feb 1999 – Dec 1999

Responsibilities / Achievements

  • Network & Application support in Novell 4.11
  • Windows 95/NT 400+ Laptops & workstations.
  • Various Hardware & Software Rollouts.
  • Installation, Upgrade & Repair PC’s & Printers  etc.

Hardware/Software

  • Various Pentium Compaq, Toshiba & IBM Desktops/ Laptops, Compaq & HP Fileservers, CD Tower,
  • Hubs, Switches & various other network equipment Etc.
  • Novel 4.11, Windows 95/NT,
  • Microsoft Office, Lotus Suite, Lotus Notes 3.33, 4.5, 4.6 Lotus Organizer 97 GS, Norton’s AnitiVirus, Saber Windows, Sol 6, Lan Analyzer, HP Openview, Arcserve 6.x, etc

 

Fujitsu New Zealand Ltd  (Position obtained via Candle)

PwC, Wellington

Network Engineer                             Feb 1998 – Oct 1998

Responsibilities / Achievements

  • Network & Application support in Novell 3.1X 4.1
  • Windows 95 200+ Laptops & workstations.
  • Installation, Upgrade & Repair PC’s & Printers
  • Various Hardware Rollouts.

Hardware/Software

  • Various 486/Pentium Compaq, Toshiba & IBM Desktops/ Laptops, Compaq & HP Fileservers, CD Tower,
  • Hubs, Switches & various other network equipment Etc.
  • Novel 3.11, 3.12, 4.1.  Windows 3.11, Windows 95,
  • Microsoft Office Lotus Suite, Lotus Notes 3.33, 4.5, 4.6 Lotus Organizer GS, Norton’s AnitiVirus, Saber Windows, Sol 6, Lan Analyzer, HP Openview, Arcserve 6, etc

 

Extended Holiday Traveling around Australia & New Zealand, surfing & exploring other interests.

                                                                        Jan 1996 – Jan 1998

Random Access          (Contract via People in Computers)

AlintaGas, Perth

I.T Support Specialist                        June 1995 – Dec 1995

Responsibilities / Achievements

  • Network & Application support in a Novel 4.1 Windows
  • Environment (Comprising of several Novel LANs, 200+Workstations)
  • Installation, Upgrade & Repair of PC’s & Printers

Hardware/Software

  • Various 386/486/Pentium PC’s,
  • HP Lasers & various other Printers, HP Scanjets, Toshiba & Compaq Laptops.
  • Various Network/Datacommunications Cards Etc.
  • Novel 4.1, DOS, Windows 3.1x, Windows 95,
  • Microsoft Office, CC Mail, Lotus Organizer, Lotus Notes, LAN Workplace, Attachmate Extra, Lotus Forms, Wordscan, OS2, Communication Manager, Laps, Dfis, etc.

 

Unisys New Zealand Ltd   (Contract via Doughty Group now known as Candle)

ASB Bank Auckland

I.T. Support Specialist                       Aug 1994 – Mar 1995

Responsibilities / Achievements

  • Nation wide application support in a Windows/Windows for Workgroups Environment (Comprising of several Novel lans, 500+ workstations)
  • Administrator of the CTos Email Network for the ASB Bank (180+ mail centers, 500+ users).
  • Implementation and support of CTos Hardware and software. (2000+ user base).

Hardware/Software

  • Various 386/486 PC’s, CTos & Apple Macintosh Computers.  Unisys/Qms/HP Laser printers and Various Dot matrix printers.
  • Novel 3.11/3.12, Dos, Windows, Excel, Word, MS Mail, MS Office, ARS, InfoConnect Etc
  • CTos – Ofis Spreadsheet, Ofis Designer, Context Manager, Executive, Generic Print System, Bmulti, BNA, VPC etc.

 

Alliance Group Limited, Invercargill

Link Analyst Programmer

BTos Systems Administrator Apr 1989 – Jul 1994

Responsibilities / Achievements

  • Involved in the Maintenance & Enhancement of the following Production Database’s
  • Scope (financial)
  • Kill (production)
  • Personnel (personnel & payroll)
  • Designed, wrote & implemented
  • Equip (equipment inventory & fault logging database)
  • PWR (programmer work request system)
  • Accident reporting system
  • Various other lesser projects
  • Application support in Windows for Workgroups environment (Comprising of one Novell Lan, 20+workstations)
  • Administration, Implementation and support of BTosHardware and software. (6 lans, 60+ workstations).

Hardware/Software

  • Various 386/486 PC’s, CTos & Apple Macintosh Computers.
  • Unisys/Xerox/HP Laser printers and Various Dot matrix printers.
  • Link, Cobol, Pascal & Turbo C
  • Dos, Windows, Excel, Word, MS Mail, Novel, MS Office, InfoConnect Etc
  • CTos – Ofis Spreadsheet, Ofis Designer, Context Manager, Executive, Generic Print System, Bmulti, BNA, VPC etc.